Ohso Chocolate Ltd – PRIVACY POLICY

We understand that your privacy is important to you, as such we have prepared this Privacy Policy to enable you to understand how we collect your data and provide you information about our online practices. We have provided a link that is located in the footer of every page of our website for ease of access.

We will not disclose your personal details to any third parties for marketing purposes and we are providing you with this information in order you re-assured about your privacy when you are using our website.

For the purposes of the Data Protection Act 1998 we are the data controller, registered with the INFORMATION COMMISSIONER’S OFFICE.

WHAT WE COLLECT

When using our website you may enter personal information for the purposes of setting up an account with us, placing orders, making requests and registering to receive Communications from us. When you communicate with us by email, our Contact Us form, or through social media channels including (but not limited to) Facebook, Instagram and Twitter we collect information from and about you. The type of information we collect includes:

The type of information we collect may include your name, your billing and delivery address, delivery instructions, email address,

Credit card information, including the name on the card, card type, card number, expiry date and CV2 is collected and processed by our third party payment processor. We retain limited credit card information for our records (e.g. the last four digits for validation purposes) but we do not store or retain complete credit card information.

Details of any changes to your account that you may notify us of
Communications you send to us. For example feedback, questions and suggestions about our Product and Services. This includes images and videos
Information from surveys we may run from time to time
Details of who referred you to us or who you have referred to us
Details of your visits to the site, the pages you access and your IP address
You can edit, update and correct the information you have provided us about you through your User Account. Please note we are required by law to retain certain information for a period of time after a User Account is cancelled such as for accounting, taxation and legal purposes

If you wish to request deletion of your personal information, you can exercise this right by contacting us using the contact form on our web site.

You have the right to opt-out of marketing communications we send you at any time. You can opt-out by clicking on the “unsubscribe here” link in the marketing e-mails we send you.

Similarly, if we have collected and process your personal information with your permission, then you can withdraw your permission at any time. Withdrawing your permission will not affect the lawfulness of any processing we conducted prior to your withdrawal.

HOW WE USE YOUR PERSONAL INFORMATION

We are committed to protecting the privacy of our customers and we ask you for personal information where it is necessary for us to provide our service(s) to you:-

We use the information you provide to:

Set up your user account
Process your order(s)
Collect payments, where due, from your specified payment method
Provide customer service to you by keeping a record of your emails and other communication with us
Communicate with you from time to time to enable us to fulfil your order correctly or administer your account
We may also communicate with you from time to time about new products or special offers
To deal with your questions, make relevant changes to your User Account and to improve the Service
From time to time we may share your feedback and images on our website, on our social media channels or in print
Carry out research and perform data analysis from tracking of sales data, website use and Users’ demographic information. This is to enable us to understand our customers’ needs and improve our products and services
Communicate with you from time to time about new products and services that we think you may be interested in or when you have requested such
We share your information with third parties and partners where we are required to for the following purposes:

Administering certain aspects of our Service and providing you with the products ordered via our website, such as delivery of your Orders, protecting us from fraud, taking payments, managing payment disputes and gathering feedback via an independent review site to assess your experience of our products and Services
Where we are required to disclose information by law
Where we have your permission to do so such as to display your feedback and / or photos
Where you refer a new customer to us using your code(s) your first name, surname initial, will be shared with the person you have referred to us and you agree to that sharing. If you have been referred to us by an existing customer and use their code for creating a User Account, your first name, surname initial will be shared with the person who referred you to us and you agree to that sharing
We share aggregate/anonymised information in the form of analytics at ohso.com and with our partners, prospective partners, advertisers, owners and other third parties from time to time. This is to enable us to gain an understanding of our customers and helps us to deliver our products and Services as well as to further improve and develop our products and Services
In the event that we are sold to a third party or undergo a corporate restructure, you agree to the transfer of the personal information we may hold about you to that third party or restructured entity

COOKIES

We use “cookies” on our website, placed into your browser file, for administration purposes

Cookies are small text files downloaded onto your computer. They cannot harm your computer. We do not store personally identifiable information such as credit card details in cookies, but we do use encrypted information gathered from them

To use our website, create an account and access the Logged In pages and make and edit orders then cookies have to be enabled

Cookies assign your computer an ID which automatically identifies your computer. Cookies cannot, by themselves, be used to identify the user. If you have an ID your computer will be automatically detected by our servers when you log onto the website, this does not identify you

We use cookies for cataloguing traffic patterns through the site enabling us to monitor and improve our website’s functionality

We also use cookies to link your internet session on our website to your user account. This assists you when creating an account and accessing the Logged In pages and to make and edit orders

We also use cookies to market our products and services to you in a more effective manner

You can find out more about cookies on the ICO website at ico.org.uk

DATA SECURITY

To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information we have put in place appropriate physical, electronic and managerial procedures to safeguard the information we collect online

To ensure secure collection of data from you, including personal details as described above, we use SSL technology which encrypts the data you send to us from the website which ensures that your data is kept private whilst being transmitted

Your card details are stored so you do not need to re-enter them online regularly unless your details have changed. We do not show this whole card number when you are logged into the website – only the last four digits, as a measure to ensure no one else sees it. You can delete or edit your card details any time from your Logged In Pages in your account settings page

We do not store your payment details on our servers, they are stored securely on a secure, encrypted server used by our payment provider

GOVERNING LAW

These Terms and Conditions are governed by the laws of England and Wales

Ohso Chocolate Ltd Terms and Conditions

Acceptance of Terms and Conditions -You are provided with access to this Website in accordance with these Terms and Conditions and any orders placed by you must be placed strictly in accordance with these Terms and Conditions. The website www.ohso.com is owned and operated by Ohso Chocolate Ltd. References to “we”, “us”, our” or “the website” are references to Ohso Chocolate Ltd. Ohso Chocolate Ltd is a company registered in England and Wales (company number 10712162), and our Registered Office address is:

Little Yarrowfield,
Yarrowfield,
GU22 0SE.

Your use of this website and purchase of packs from Ohso Chocolate Ltd is at all times subject to the Terms and Conditions herein. If you do not agree to these Terms and Conditions you should exit our website immediately. By accessing this website you hereby agree to our Terms and Conditions as set out herein.

These Terms and Conditions were last updated on 2nd JUNE 2015

The whole document forms the Terms and Conditions of using our website, accessing our logged in pages and purchasing any products from this website

We hope that you will like our service, and we occasionally offer promotional offers and discounts to allow new customers to try our chocolate at a discounted price

Discounted offers (inclusive of free offers) are available only once to any one customer, and any free offers are limited to a maximum of one per person. Where the promotional offer is for a trial period of time, there is a maximum amount of chocolate that will be provided per discounted offer order. Due to the cost of the products, promotional offers and discounts are for limited time periods only, and with a limited number of offers redeemable. In the unfortunate case that we detect any abuse or unfair treatment of an offer or discount, we reserve the right to put user accounts or deliveries on hold, and charge full price for any duplicate deliveries

The terms for offers are specifically detailed below in Member and Introductory Offers and Discounts

INTRODUCTION

These Terms and Conditions govern you – a customer (potential, past or current) and / or a viewer of the website (“you”, “your”) relationship with Ohso Chocolate Ltd (trading as ohso.com), a company incorporated in England, whose office for correspondence is at Little Yarrowfield, Yarrowfield Road, Mayford, Woking, Surrey, GU22 0SE, registered company number 10712162, VAT number tab (“ohso.com”, “Ohso”, “Ohso Chocolate Ltd”, “Us”, “We”, “Our”), your Logged In Pages (the functional areas of the Website, pages at ohso.com, where you can edit information and add information bespoke to you), all orders and / or subscriptions you make for products advertised for sale by us (the “Products”) via the website, and all Communications with you (Communications) (including but not limited to emails from us to you, printed material that will accompany your Orders, labelling particulars on the Products)

By using this site you signify your acceptance of our terms and conditions in return for which we will grant you access to our Website

If you do not agree to these Terms and Conditions please exit our website immediately, do not set up an account, login to and / or enter information into the Logged In Pages and do not order any product from ohso.com

We reserve the right to modify our Terms and Conditions. From time to time we will modify the Terms and Conditions so please continue to review the Terms and Conditions when you access or use the site. The Terms and Conditions applicable to your access and use of the Website are the version that is displayed on the website at each date you access the Website. If at any time you do not wish to accept the Terms and Conditions you must not continue to use the website. Your continued use of the website, and your continued purchasing/subscription after we make any changes constitutes your acceptance of the changes. If you do not agree to the changes, you must cancel your subscription. Details of how to cancel can be found below

Please also refer to our FAQ on the website for additional information

This Website and our Communications are intended for access in the UK. Any users in a jurisdiction where the site’s publication or availability is prohibited must not access the site. Those who access the site do so on their own initiative

ELECTRONIC COMMUNICATION

When using our website functions, using the Logged In pages or emailing us you are communicating with us electronically. You consent to receive communications from us electronically. All information, disclosures, notices and agreements we communicate to you via email or via the website are considered in writing

By giving us your email address (by voluntarily creating a user account with us, and / or purchasing products through us) you consent to receiving electronic communication directly from us. This communication can be directly related to your purchase or direct marketing from us

REGISTRATION AND ACCOUNT MANAGEMENT

To purchase any products, we require you to register with us using the process defined on our Website. Registering with us generates a User Account (“User Account”, “Account”, a unique username with associated information). This gives you access to the Logged In Pages, and means you are able to purchase products from us

To register with us, you must be 18 years of age or over on the date of registering

You must ensure that the details you provide us, via the Logged in Pages or any other communication (including email) are accurate and complete

You must promptly inform us of any changes to the information that you provided us with – you can do this quickly and easily by accessing the Logged In Pages. This includes your payment details. If we are unable to take payment from your card we are unable to process your order

All personal and payment details are governed by our Privacy Policy

Accounts are non-transferrable and you cannot assign, transfer, trade or sell your Account with ohso.com to any other party

You can access the specific details regarding your products and any other orders, with ohso by logging into your User Account and clicking onto the relevant section of the Website

You agree not to impersonate any other person whilst using our website. You also agree not to conduct yourself in an offensive, illegal, immoral or offensive manner whilst using our website

You may not use our site for illegal purposes or in any way that may damage our name or reputation

PASSWORD AND SECURITY

When you register with us on our Website you will be asked to create a password which is associated with your User Account. It is your responsibility to choose a secure password and keep this safe

You are responsible for all purchases made on your ohso.com Account

You are responsible for all actions and changes to your Account in the Logged In Pages of ohso.com (including but not limited to change of postal address and delivery instructions)

You must notify us immediately if you suspect or know that anyone has gained unauthorised access to your ohso.com Account

ORDERS AND RECURRING ORDERS & PAYMENTS

We accept payment via PayPal and the following credit/debit cards (we are sorry that we don’t currently accept American Express):

You must have an Account to purchase any products or make any orders with us

You must also have correct, accurate and valid card details entered on your User Account

When you progress to the ‘Checkout’ pages, you will be presented with the option of making a recurring order, if you select a recurring order you will be automatically subscribed to a regular order of the products you have selected from ohso.com

If you do not select the recurring order option then the sale is categorised as a single transaction and your card details will only be debited for the payment of that specific order.

The total price paid, is the price of the specific order calculated on the day your order is processed, plus VAT where appropriate. This cost breakdown will be displayed on the website prior to you confirming the order. At this point, you can modify your details prior to progressing with the purchase. If selecting the recurring order option then the total price of your next and past orders is also visible in the Logged In Pages We reserve the right to vary the contents of your order without notice and at our sole discretion You can manage your future orders with us through your Logged In Pages

If the recurring order option is selected within the checkout pages then your recurring order will remain in place unless cancelled (through your Logged In Pages)

Any changes you make to your online profile through the Logged In Pages may change the price of your order, and we will display this price to you once you have submitted these changes

The charge for the total price will be charged to the payment card we hold on your account for you at the time of the Order Processing for each specific order

Your recurring charges for any ohso order will remain in effect until it is cancelled by you. Details on how to cancel can be found in the FAQ

If you cancel a recurring order and reactivate at a different time the price for the recurring order may be a different price, than the price in effect for the recurring order at the time of cancelling the recurring order

DELIVERIES AND RETURNS

Products ordered from us can be delivered to addresses within the UK (including Northern Ireland). This excludes PO Boxes and BFPO addresses

Products will be delivered within 3 – 4 working days by Royal Mail.

Proof of delivery is not provided

Actual delivery times may vary based on your location, our stock availability, when you finalise your information on the logged in pages, and circumstances impacting delivery out of our control (including public holidays and force majeure scenarios). However we will endeavour to dispatch your order the day after the order has been placed (Monday to Friday, excluding Bank Holidays), which should be delivered the day after, the day it was dispatched.

You will not hold us responsible for any delays out of our control

You must report missing or undelivered deliveries by emailing us at contact@ohso.com

Please ensure your address and contact details are kept up to date as referred to in the Registration and Account Management section of these Terms & Conditions

We want you to be satisfied with the products you receive from ohso.com. If you’re not satisfied and do wish to return any product to us please follow the following steps:

Email us at contact@ohso.com from the email address associated with your user account.

Please return a minimum of 6 of your 7 bar pack purchased (within 14 days of receiving) to ohso, Little Yarrowfield, Yarrowfield, Mayford, Surrey GU22 0SE.

Please take reasonable care of the goods whilst in your possession prior to any return

Please be sure to include the following information so we can confirm your original order;

Your first name

Your last name

The address your Ohso was shipped to

The email address you used in making your order

Your phone number (in case we need to contact you should we have any problems in trying to process your refund)

Please note, we cannot offer refunds for incorrect or incomplete addresses, purchases from anywhere apart from through www.ohso.com and where less than 6 bars out of each pack of 7 bars are returned. If multiple packs have been ordered a refund will only be processed for 1 pack with 6 out of 7 bars remaining, it is expected that all other packs purchased would be returned unopened and complete with the full 7 out of 7 bars in situ.

If a fault is agreed on our part, and/or refund agreed, we will endeavour to refund you within 7 business days. The refund will cover the cost of the item being returned

CANCELLATION

You can cancel your recurring order at any time, through your logged in pages. You can read more about how to do this in the FAQs.

Cancellations and refunds of single/one-off orders can only be processed if the order hasn’t been dispatched. You should contact ohso on 01483 772854 or contact@ohso.com to enquire as to the status of your order.

TERMINATION OR REFUSAL BY US

We reserve the right to refuse or cancel orders at our sole discretion. If we do this, you will only be charged for orders that have been shipped to you

MEMBER AND INTRODUCTORY OFFERS AND DISCOUNTS

We may offer new and/or existing customers special offers from time to time

Where we make such offers, introductory offers are only available to new users of the website. Previously registered users do not qualify for an additional offer, unless expressly stated. “Previously registered users” refers to any combination of: a user with a user account at ohso.com, a credit or debit card, a credit or debit card holder, a delivery address, a cardholder address, or a household, who has previously made use of the ohso.com service

Offers are limited to one individual, unless otherwise explicitly stated

Where an offer is for a trial period of time, there is a maximum order value under the offer.

We may cancel any special offer, introductory offer or discount at any time without notice

At our sole discretion, we may restrict who may enter into offers for any reason

Promotional offers and discounts are available for limited time periods only

We reserve the right to put any user account(s) on hold and prevent outgoing deliveries, and/or remove any offer from any user account(s) where we become aware of or detect any abuse or unfair treatment of an offer or referral code(s) and associated Reward(s)

We require you to sign up with a user account at ohso.com in order to redeem any offer. This process is detailed in the “Registration and Accounts Management” section, and specifically this registration process includes you registering a valid credit or debit card, this includes registering with free and discounted offers

Except where otherwise stated, discounts and credits cannot be used in conjunction with any other offers

Purchase of our products is only via our website, and requires a registered account with valid payment and delivery details to redeem a free or discounted offer, or to redeem an account credit

Account credits and offers cannot be redeemed for cash

After any discounted offer you will be charged the full price for subsequent orders until such time as another applicable and valid discounted offer is applied, or you cancel active subscriptions and orders with us

THE OHSO.COM TASTE GUARANTEE

Healthy Chocolate With No Compromise On Great Taste!

At ohso we believe in great tasting chocolate that is good for you and we are so confident that you will love the great taste of ohso that we’ll give you your money back if you don’t agree…. That’s our taste guarantee.

We want you to feel confident in trying ohso for yourself and the levels of service you will receive as one of our customers. After all the proof of the pudding is in the eating!

If you don’t agree that when ordering a 7 pack of daily ohso, (directly from us through our website) that it isn’t of the highest quality and tastes delicious, and you have only consumed a maximum of 1 out of the 7 bars, then simply return the unused portion and we’ll refund you the cost of the pack.

Ohso.com Taste Guarantee Return Policy

In the unlikely event you are not satisfied with your Ohso chocolate, that you purchased directly from www.ohso.com/uk, please return a minimum of 6 of your 7 bar pack purchased (within 14 days of receiving) to Ohso, Little Yarrowfield, Yarrowfield, Mayford, Surrey GU22 0SE.

Please be sure to include the following information so we can confirm your original order;

Your first name

Your last name

The address your Ohso was shipped to

The email address your used in making your order

Your phone number (in case we need to contact you should we have any problems in trying to process your refund)

Please note, we cannot offer refunds for incorrect or incomplete addresses, purchases from anywhere apart from through www.ohso.com/uk and where 6 bars out of each pack of 7 bars are returned. If multiple packs have been ordered a refund will only be processed for 1 pack with 6 out of 7 bars remaining, it is expected that all other packs purchased would be returned unopened and complete with the full 7 out of 7 bars in situ.

COPYRIGHT AND INTELLECTUAL PROPERTY

The Website and its content and intellectual property remains ours at all times

This content and intellectual property includes logos, trademarks, trade names, patents, registered designs and copyright and any other intellectual property derived from the design or function of the Website or any Communications

Through use of the Website, or as a recipient of the Communications, You automatically agree to respect these copyright and intellectual property rights

You may not copy, download, transmit, reproduce, print or reproduce in any means any materials contained within the Website for commercial purposes unless expressly permitted by Ohso Chocolate Ltd

From time to time this website may also include links to external websites (outside the ohso.com domain). We do not control these websites and the links are provided for your convenience and information. Their inclusion on the website does not signify our endorsement of the websites or associated companies

We have no responsibility for the content, privacy policies and operation of any websites we link to

We reserve the right to request that you remove any links to our website that you create and publish

NO WARRANTY

This Website and our Communications, and their content, are provided as is

We accept no liability for the content of and functions contained on the Website or in our Communications

We make no warranty that the website will operate uninterrupted or error-free

We do not warrant that the site is compatible with all computer or mobile device software and equipment

We take internet security seriously, although we cannot warrant that the Website and its server is free of errors, viruses, worms, Trojan Horses or any other malicious software and we shall not be liable for any damage you may suffer as a result of such destructive and unintended features

We will not be deemed to be in breach of contract or of these Terms and Conditions as a result of any failure to perform our obligations or any delay in our performance if that failure or delay is due to any circumstance beyond our reasonable control

We warrant that the products will be of satisfactory quality and fit for purpose

This warranty is in lieu of all other warranties, expressed or implied

LIMITATION OF LIABILITY

You acknowledge that your use of this site and its content is at your own risk

Except for liability which we cannot limit, restrict or exclude by law we shall have no liability to you or any third party for any direct, indirect or consequential losses or damages (including loss of profits), or any other damages of any kind whether that were not foreseeable to both you and us at the point of sale or use of our website

VALIDITY OF PROVISIONS AND REMEDIES

If any provisions of these Terms and Conditions is or becomes invalid or contravenes applicable regulations then the remaining provisions will not be affected

WAIVER AND BREACH

No waiver by us or breach of the Terms and Conditions shall constitute a waiver of any other form

No failure by us to exercise any remedy shall constitute a waiver of the right subsequently to exercise that or any other remedy

WEB LINKS AND ADVERTISING

Links to our Website from other Websites or Publications (included but not limited to magazines, newspapers, newsletters and flyers) (other than sites owned by Us or publications commissioned by us) are for information only. They have not been reviewed by us and as such we have no responsibility for the content of such Websites or Publications and accept no liability for any loses whatsoever than may be incurred as a result

PRIVACY POLICY

Your privacy is important to us, and to enable you to understand how we collect your data and our online information practices we’ve prepared a Privacy Policy that can be accessed through a link that is located in the footer of every page of our website.