Once you’ve started a subscription you can expect your first order of ohso packs within 2-3 working days as we use Royal Mail 48. Each month your order will shipped on the same day of the month.

Your card will be debited on the same day as your order is sent.

Your order be delivered by the Royal Mail through your letter box, so good news you don’t need to be at home and no signature is required. It could not be easier to get your daily healthy treat.

You can pause or cancel your subscription at any time anytime up to 2 days before your next dispatch date. Simply log into your account area at ohso.com, click the “change flavours” button to the right of your active subscription and either pause or cancel your subscription. We will send you a confirmation e-mail when making changes.

We use “Royal Mail 48” which normally takes 2 – 3 days from dispatch.

Simply log into your account area at ohso.com, select your subscription and change flavours at any time up until 2 days before dispatch.

If you want to up grade from a 4 pack subscription to an 8 pack subscription, simply log into your account area at ohso.com, cancel your current subscription. You are then free to order a new 8 pack subscription. You will need to resubmit your card details. The same applies to cancelling an 8 pack subscription and ordering a 4 pack subscription. We will send you a confirmation e-mail when making changes.

To change your subscription payment method, please follow the below instructions.

• Log into your account and click on the MANAGE MY SUBSCRIPTION button.

• At the top of your subscription page, click on the CHANGE PAYMENT button in the blue bar

• Enter your new card details and then click CHANGE PAYMENT METHOD

• Once you have verified the new payment method, you will be redirected to your subscription.